Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
All of our billing is handled electronically via trusted 3rd-party provider Stripe, where you can pay by credit or debit card. It is not possible for us to see any payment method details, so rest assured that your information is safe. We will save your payment method on file and charge you automatically after each clean. Receipts will be emailed to your email on file. We require all clients to have a working payment method on file, otherwise, we reserve the right to cancel service.
24 hours ahead of your booking time, we will put a hold on your card equivalent to the amount of the booking to ensure funds are available. If the hold fails, we reserve the right to cancel the service if we deem it necessary. You will be notified via text/call/email.
If the client cancels an appointment with less than 48 hours notice, we reserve the right to charge a 25% cancellation fee via the card on file. Any deposits and/or credit card holds will be refunded or released. The cancellation fee is also applicable in other circumstances, as detailed elsewhere in this Terms of Service.
We reserve the right, at our sole discretion, to reassign cleaners to appointments as necessary. This reassignment may apply but is not limited to recurring service appointments and one-time appointments. We will make reasonable efforts to provide prior notification of any such changes whenever possible if we deem them necessary.
Please direct any service-related complaints to support@austinskylinecleaning.com within 24 hours of service completion to qualify for potential resolution.
Austin Skyline Cleaning reserves the right to terminate service for any client at any time for any reason. Written notice will be provided via text message and/or email.
Austin Skyline Cleaning reserves to deny &/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter & disconnected utilities, or anything that we deem “unreasonable.” For our own health, safety, and liability concerns, we do not clean/perform the following: blinds that are prone to breaking, hoarder homes, biohazards (feces, urine, vomit, blood, drug paraphernalia, etc), infestations (bugs, pests, etc), climb/use second story ladders, etc. Our cleaners have the choice to leave if the home is in an extremely unsanitary condition or if they feel unsafe/threatened. If you book a cleaning that is unreasonable, the cleaners may refuse service on the spot & you will be charged a cancellation fee.
Your price for cleaning is based on the cleaners focusing all of their time on cleaning, so we ask that you take a few minutes to tidy up to allow the cleaners easy access to the areas/surfaces to be cleaned: floors, countertops, tabletops, etc.
If you request to use your vacuum, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet & hard floor surfaces.
We love our crew and want to watch out for their safety, so they do not use tall ladders (no more than 3-step ladders) or move any heavy furniture. These types of activities put them in danger of back injury or could even damage something in your home such as scratches on your floors. If you would like us to clean behind appliances (such as behind or under refrigerators, ovens, sofas, or other furniture), please move them prior to the cleaning visit to allow access to the area.
The client hereby agrees not to directly solicit for employment, contract, or engage any employee, contractor, or representative of our company during the term of service and for a period of two (5) years following the termination of services. This includes but is not limited to cleaners, administrative staff, management, or any other individuals associated with our company.
In the event that a client breaches this agreement, the client agrees to pay a monetary penalty of $5,000 USD. This fee is a genuine pre-estimate of the damages that our company would suffer in the event of such breach.
We reserve the right to terminate our services immediately upon the discovery of any such solicitation without any obligation for a refund or any other liabilities. This clause does not prevent our company from pursuing any other remedies available under the law for any breach of this agreement.
Any changes to the Service to be provided must be agreed upon by Austin Skyline Cleaning prior to the Service time. If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contact Austin Skyline Cleaning by telephone, who may agree to provide the additional services at its absolute discretion. The Cleaner is not authorized to agree to any changes to the Service being provided. The Customer must not request such changes directly from the Cleaner. All communication has to go through our office. We ask that any changes be made before 5 pm the day before your scheduled cleaning if possible.
Our services are 100% Guaranteed. If we don’t clean something to your satisfaction, contact us within 24 hours and we will return to make it right. Austin Skyline Cleaning has a 24-HOUR WARRANTY PERIOD from the day of completion of the cleaning. If you are home and notice that the cleaner overlooked something please don’t keep it to yourself! Feel free to ask them to re-clean the area or call our office before the cleaner leaves your home. Complaints filed more than 24 hours after the completion of cleaning fall outside the warranty period, and unfortunately may not be covered. Austin Skyline Cleaning will not be held responsible for the repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly, or usage.
Hourly clients should note that cleaners will endeavor to complete all cleaning services within the time that you allot. In some cases, services may not be completed in the timeframe that you have allotted.
Please note that time estimates provided by Austin Skyline Cleaning are guidelines and may vary greatly depending on, but not limited to: the actual size of the home, the condition of the home, the number of people and pets that have lived in the home, whether you have electricity and water available, whether you are still in the process of moving, and whether the home is still furnished or is completely empty.
Hourly House Cleaning service does not qualify for “guarantee” or Satisfaction Guarantee”. Hourly service is based solely on time purchased and does not guarantee the number of items/areas or quality of cleaning based on the amount of time you selected. If time was not sufficient to finish the job, you are able to extend the time to meet your satisfaction standards.
